Support

“Cloud-based” means that the infrastructure and network delivering the business phone and fax system is located in our multiple, secure data centers across Canada and delivered to your business over the Internet. You don’t need any capital investment and avoid the hassle of installing and managing complex hardware in your office.

Voice over Internet Protocol (VoIP) allows you to make and receive phone calls over a secure internet connection instead of a standard phone line. With VoIP, the standard telephone audio is converted into a digital format that can be transmitted over the Internet versus a land wire.

You can purchase as many lines as you need for your business. We have a number of affordable packages to choose from, and additional lines can also be purchased.

Devices are included with your Hosted PBX and Unified Communication package, at no extra charge.

Yes, you can transfer (port) your existing toll-free or local phone numbers to Iristel. Your sales representative will ask you to sign a Letter of Authorization (LOA) to approve the transfer of your numbers from your existing provider.

The porting process takes approximately 2 weeks and is dependent on how quickly your current provider releases the phone numbers.

Forward calls to your cell phone, so even if your office Internet or power is lost, calls can still be made and received, and faxes can be accessed from your email.

We don’t recommend using your existing phones. We will provide you with phones as part of your package. Iristel will be responsible for and support any issues that may arise with the phones during the term of your contract.

With Basic 911 (B911) the user’s telephone number and location are not automatically transmitted to the operator. The operator at the answering location verbally obtains the pertinent information that identifies the caller’s need and physical location. The operator then determines the appropriate agency and transfers the caller.

intercom + #652 + HHMMSS + #

The time must be entered in 24-hour format, example: for 3:25 p.m. (152500).

intercom + #651 + YYMMDD + #

To activate: intercom + #6011 + 9 + cell phone number + #

To deactivate: intercom + #6051

To activate: pick up the handset + FWD + 9 + cell number + “save”

To deactivate: pick up the handset + FWD + #

Make a call + conf + make the 2nd call + press Conf twice to join.

On the receiving phone, press PGM button + 06 + VSF number + 1 + # to start recording + “save” to end.