Need help?
Assistance
Télécommunications de l’Est, a member of the Iristel family, offers a wide range of products and services. In order to give you the best customer service, we recommend contacting the appropriate department so we can provide you with the right information. Don’t hesitate to contact us with your questions!
Request for service
Contact us
Business Telephone
Toshiba system – Ericsson LG system – IP telephony – equipment – billing – service – etc.
1-800-463-9400 option 3
Iristel Customer Service
1-833-Iristel or 514-800-4747
Radio Communications
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2
NOMAD Mobile Network
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2
Pagers
Digital equipment – alphanumeric equipment – billing – service – coverage – etc.
1-800-463-9400 option 4
Satellite Communications
Iridium – SPOT – messaging – modem – tracking, etc.
1-800-463-9400 option 5
Cellular
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 1
Iristel Customer Service
1-833-Iristel or 514-800-4747
Residential telephone
Equipment – billing – service – etc.
1-800-463-9400 option 1
Iristel Customer Service
1-833-Iristel ou 514-800-4747
Geolocation
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2
Business Internet
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 3
Iristel Customer Service
1-833-Iristel ou 514-800-4747
Wholesale
Iristel Customer Service
1-833-Iristel or 514-800-4747
Internet of Things
Equipment – billing – service – coverage – etc.
Iristel Customer Service
1-833-Iristel or 514-800-4747
Residential Internet
Equipment – billing – service – coverage – etc.
1-800-463-9400 option 1
Iristel Customer Service
1-833-Iristel or 514-800-4747
Emergencies
Outside regular office hours:
Administration
Accounts receivable (clients):
1-800-463-9400 option 7
Accounts payable (suppliers):
1-800-463-9400 option 7
All other questions
Media enquiries, general information etc.
1-800-463-9400 option 0
Management team
Daniel Gignac,
Executive Vice President
1-800-463-9400 ext. 203
dgignac@iristel.com
Samer Bishay,
President and CEO
1-416-800-9999
sbishay@iristel.com
Vincent Hébert,
Engineering and Deployment Manager
1-800-463-9400 ext. 252
vhebert@iristel.com
Marie-Eve Thibault,
Marketing Manager
1-800-463-9400 ext. 236
mthibault@iristel.com
Félix Thibeault,
Finance Director
1-800-463-9400 ext. 212
fthibeault@iristel.com
Anne Bouffard,
Human Resources Advisor
1-800-463-9400 ext. 208
abouffard@iristel.com
Vicky Blanchette,
Human Resources Advisor
1-800-463-9400 ext. 351
vblanchette@iristel.com
Stéphanie Lavoie,
Customer Services Representatives Team Manager
1-800-463-9400 ext. 360
slavoie@iristel.com
Online support
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