Télécommunications de l’Est, a member of the Iristel family, offers a wide range of products and services. In order to give you the best customer service, we recommend contacting the appropriate department so we can provide you with the right information. Don’t hesitate to contact us with your questions!
The NOMAD Mobile Network offers excellent technical support. Our experts provide the assistance you need. Clearly, when you opt for the NOMAD Mobile Network, you’ll never be on your own.
Answers to commonly asked questions
– VHF frequency range = 136 MHz to 174 MHz
– UHF frequency range = 400 MHz to 420 MHz
– Antenna length: the higher the frequency, the shorter the antenna. So a UHF antenna is shorter than a VHF antenna.
– The directionality of the waves is different: With VHF, the signal wave tends to propagate horizontally ideal for an application in mountainous terrains. With UHF, the signal wave provides better penetration through objects for urban applications.
Antenna calibration provides maximum efficiency of radio communication according to the frequency of operation. A calibrated (tuned) antenna ensures maximum RF power is propagated through the air and increases sensitivity to receive an RF signal, providing a better quality of communication and range.
– Metal structures made of steel, iron, sheet metal, etc.
– Well insulated walls incorporating thermofoil
– Concrete buildings
– Some types of LED lights
– Other strong radio waves in the vicinity
Simplex communication uses the same frequency in transmission and reception of a radio signal between two radios. Communication passes directly from one radio to another with a limited range.
Communication via a repeater uses two different frequencies, one for transmit and one for receive. The signal is intercepted by a repeater antenna installed in a tower, and retransmitted over a greater range.
The two solutions meet different needs that we will be happy to evaluate for you based on your requirements, do not hesitate to contact us for more information.
The CB (Citizen band) radio operates at lower frequencies than a VHF radio. The CB radio communication range can vary depending on the weather, and may be less than the VHF band radios with some exceptions.
CB radios use frequencies that are public and programmed in all CB’s. There is no annual fee to pay, but these frequencies can be listened to by everyone. CB’s cannot be equipped with a repeater which increases the range as is possible with a VHF band radio. CB’s are designed mainly for consumer and non-commercial operations. VHF radio communications are TDE’s specialty, do not hesitate to contact us for more information.
The differences are related to how the voice is modulated and communicated wirelessly. These two types of modulation have the following advantages:
-Provides better clarity of communication thanks to noise reduction algorithms
-Allows more communication to pass at the same time in the same wavelength
-Easily enables advanced applications such as text messages, GPS and data transfers
-Provides longer battery life.
-Communication is perceptible despite very low signal levels
-Compatibility with most mobile radios available today.
“Cloud-based” means that the infrastructure and network delivering the business phone and fax system is located in our multiple, secure data centers across Canada and delivered to your business over the Internet. You don’t need any capital investment and avoid the hassle of installing and managing complex hardware in your office.
Voice over Internet Protocol (VoIP) allows you to make and receive phone calls over a secure internet connection instead of a standard phone line.
You can purchase as many lines as you need for your business. We have a number of affordable packages to choose from, and additional lines can also be purchased.
Yes, you can transfer (port) your existing toll-free or local phone numbers. Your sales representative will ask you to sign a Letter of Authorization (LOA) to approve the transfer of your numbers from your existing provider. The porting process takes approximately 1 week and is dependent on how quickly your current provider releases the phone numbers.
Forward calls to your cell phone, so even if your office Internet or power is lost, calls can still be made and received. Programming is required.
For analog telephones, it is possible using a converter.
For IP telephones, the model must be supported by Télécommunications de l’Est.
With Basic 911 the user’s telephone number and location are not automatically transmitted to the operator. The operator at the answering location verbally obtains the pertinent information that identifies the caller’s need and physical location. The operator then determines the appropriate agency and transfers the caller.
intercom + #652 + HHMMSS + #
The time must be entered in 24-hour format, example: for 3:25 p.m. (152500).
intercom + #651 + YYMMDD + #
To activate: intercom + #6011 + 9 + cell phone number + #
To deactivate: intercom + #6051
To activate: pick up the handset + FWD + 9 + cell number + “save”
To deactivate: pick up the handset + FWD + #
Make a call + conf + make the 2nd call + press Conf twice to join.
On the receiving phone, press PGM button + 06 + VSF number + 1 + # to start recording + “save” to end.
The territory covered by our network of pagers in Bas-Saint-Laurent and Gaspésie includes the municipalities and regions of Rimouski, Mont-Joli, Matane and all of Gaspésie.
No, the equipment only allows you to receive messages.
A cellular signal booster or booster improves the quality of existing signals from your cordless phones at home, in the office, or inside a vehicle. The signal can be improved by one or two bars on your cell phone to several bars. To amplify the signals, it therefore takes a minimum signal to be present first.
Yes, satellite phone rental is available. We can also rent a fleet of radio equipment that will allow you to talk, for example, between hunters.
You can email us.
Simply forward your CV to us via email.
Yes, absolutely you can reach Anne Bouffard of Human Resources team at 1-800-463-9400 ext# 208.
The positions that are most often posted are those of Customer Service Advisor and Service Technician. However, we occasionally have different needs, whether in administration or in a more technical aspect. If you have technical knowledge and/or experience related to our products, please forward your CV to us.
No, these functions are not supported.
No. There is less of a coverage on a portable radio, largely due to unit power, antenna efficiency, antenna height and signal loss caused by vehicle structure when the radio is used indoors.
Yes, but not at the same time. When the radio is operating on the NOMAD Mobile Network, it’s not able to connect to an analog frequency at the same time. The user must select, using the menus or button, the mode to be used.
No, the radio must be in an area that is covered by the NOMAD Mobile Network.
If you cannot find an answer to your question in this Frequently Asked Questions, don’t hesitate to write to us and submit your question directly.
We’ll be happy to make improvements to this section.