Support

Need help?

Assistance

Télécommunications de l’Est, a member of the Iristel family, offers a wide range of products and services. In order to give you the best customer service, we recommend contacting the appropriate department so we can provide you with the right information. Don’t hesitate to contact us with your questions!

Request for service

Contact us

Business Telephone

Toshiba system – Ericsson LG system – IP telephony – equipment – billing – service – etc.
1-800-463-9400 option 3

Iristel Customer Service
1-833-Iristel or 514-800-4747

Radio Communications

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

NOMAD Mobile Network

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

Pagers

Digital equipment – alphanumeric equipment – billing – service – coverage – etc.
1-800-463-9400 option 4

Satellite Communications

 Iridium – SPOT – messaging – modem – tracking, etc.
1-800-463-9400 option 5

Cellular

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 1

Iristel Customer Service
1-833-Iristel or 514-800-4747

Residential telephone

Equipment – billing – service – etc.
1-800-463-9400 option 1

Iristel Customer Service
1-833-Iristel ou 514-800-4747

Geolocation

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

Business Internet

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 3

Iristel Customer Service
1-833-Iristel ou 514-800-4747

Wholesale

Iristel Customer Service
1-833-Iristel or 514-800-4747

Internet of Things

Equipment – billing – service – coverage – etc.
Iristel Customer Service
1-833-Iristel or 514-800-4747

Residential Internet

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 1

Iristel Customer Service
1-833-Iristel or 514-800-4747

Emergencies

Outside regular office hours:

1-866-665-2955

Administration

Accounts receivable (clients):

1-800-463-9400 option 7 

Accounts payable (suppliers):

1-800-463-9400 option 7 

All other questions

Media enquiries, general information etc.

1-800-463-9400 option 0

Management team

Daniel Gignac,
Executive Vice President
1-800-463-9400 ext. 203
dgignac@iristel.com

Samer Bishay,
President and CEO
1-416-800-9999
sbishay@iristel.com

Vincent Hébert,
Engineering and Deployment Manager
1-800-463-9400 ext. 252
vhebert@iristel.com

Marie-Eve Thibault,
Marketing Manager
1-800-463-9400 ext. 236
mthibault@iristel.com

Félix Thibeault,
Finance Director
1-800-463-9400 ext. 212
fthibeault@iristel.com

Anne Bouffard,
Human Resources Advisor
1-800-463-9400 ext. 208
abouffard@iristel.com

Vicky Blanchette,
Human Resources Advisor
1-800-463-9400 ext. 351
vblanchette@iristel.com

Stéphanie Lavoie,
Customer Services Representatives Team Manager
1-800-463-9400 ext. 360
slavoie@iristel.com

Online support

TeamViewer QuickSupport

Click here to download the remote software support