Assistance
Télécommunications de l’Est, a member of the Iristel family, offers a wide range of products and services. In order to give you the best customer service, we recommend contacting the appropriate department so we can provide you with the right information. Don’t hesitate to contact us with your questions!
Contact us
Answers to commonly asked questions
“Cloud-based” means that the infrastructure and network delivering the business phone and fax system is located in our multiple, secure data centers across Canada and delivered to your business over the Internet. You don’t need any capital investment and avoid the hassle of installing and managing complex hardware in your office.
Voice over Internet Protocol (VoIP) allows you to make and receive phone calls over a secure internet connection instead of a standard phone line. With VoIP, the standard telephone audio is converted into a digital format that can be transmitted over the Internet versus a land wire.
You can purchase as many lines as you need for your business. We have a number of affordable packages to choose from, and additional lines can also be purchased.
Devices are included with your Hosted PBX and Unified Communication package, at no extra charge.
Yes, you can transfer (port) your existing toll-free or local phone numbers to Iristel. Your sales representative will ask you to sign a Letter of Authorization (LOA) to approve the transfer of your numbers from your existing provider.
The porting process takes approximately 2 weeks and is dependent on how quickly your current provider releases the phone numbers.
Forward calls to your cell phone, so even if your office Internet or power is lost, calls can still be made and received, and faxes can be accessed from your email.
We don’t recommend using your existing phones. We will provide you with phones as part of your package. Iristel will be responsible for and support any issues that may arise with the phones during the term of your contract.
With Basic 911 (B911) the user’s telephone number and location are not automatically transmitted to the operator. The operator at the answering location verbally obtains the pertinent information that identifies the caller’s need and physical location. The operator then determines the appropriate agency and transfers the caller.
intercom + #652 + HHMMSS + #
The time must be entered in 24-hour format, example: for 3:25 p.m. (152500).
intercom + #651 + YYMMDD + #
To activate: intercom + #6011 + 9 + cell phone number + #
To deactivate: intercom + #6051
To activate: pick up the handset + FWD + 9 + cell number + “save”
To deactivate: pick up the handset + FWD + #
Make a call + conf + make the 2nd call + press Conf twice to join.
On the receiving phone, press PGM button + 06 + VSF number + 1 + # to start recording + “save” to end.
The territory covered by our network of pagers in Bas-Saint-Laurent and Gaspésie includes the municipalities and regions of Rimouski, Mont-Joli, Matane and all of Gaspésie. Our network also extends to the North Shore, particularly in the cities of Sept-Îles and Port-Cartier.
By telephone, by dialing the pager number, at www.tde.ca at the bottom of the page, or by the direct link.
No, the equipment only allows you to receive messages.
A cellular signal booster or booster improves the quality of existing signals from your cordless phones at home, in the office, or inside a vehicle. The signal can be improved by one or two bars on your cell phone to several bars. To amplify the signals, it therefore takes a minimum signal to be present first.
We do not rent out satellite messaging. However we have several models available for sale. Satellite phone rental is also available.
Yes, satellite phone rental is available. We can also rent a fleet of radio equipment that will allow you to talk, for example, between hunters.
You can email us.
Simply forward your CV to us via email.
Yes, absolutely you can reach Vicky Blanchette, Director of Human Resources at 1-800-463-9400 ext# 351.
The positions that are most often posted are those of Customer Service Advisor and Service Technician. However, we occasionally have different needs, whether in administration or in a more technical aspect. If you have technical knowledge and/or experience related to our products, please forward your CV to us.
No, these functions are not supported.
No. There is less of a coverage on a portable radio, largely due to unit power, antenna efficiency, antenna height and signal loss caused by vehicle structure when the radio is used indoors.
Yes, but not at the same time. When the radio is operating on the NOMAD Mobile Network, it’s not able to connect to an analog frequency at the same time. The user must select, using the menus or button, the mode to be used.
No, the radio must be in an area that is covered by the NOMAD Mobile Network.
If you cannot find an answer to your question in this Frequently Asked Questions, don’t hesitate to write to us and submit your question directly.
We’ll be happy to make improvements to this section.
1-800-463-9400 option 7
1-800-463-9400 option 7
1-800-463-9400 option 0
Daniel Gignac,
General Manager
1-800-463-9400 ext. 203
dgignac@iristel.com
Samer Bishay,
President
1-416-800-9999
sbishay@iristel.com
Félix Thibeault,
Finance Director
1-800-463-9400 ext. 212
fthibeault@iristel.com
Vicky Blanchette,
Director of Human Resources
1-800-463-9400 ext. 351
vblanchette@iristel.com
Jonathan Gagné,
Director of Infrastructure Technologies
1-800-463-9400 ext. 318
jgagne@iristel.com
Vincent Hébert,
Engineering and Deployment Manager
1-800-463-9400 ext. 252
vhebert@iristel.com
Marie-Eve Thibault,
Marketing Manager
1-800-463-9400 ext. 236
mthibault@iristel.com
Stéphanie Lavoie,
Assistant Manager Sales and Infrastructure Technology
1-800-463-9400 ext. 360
slavoie@iristel.com
Eddy Therriault,
Business Telephony Equipment Manager
1-800-463-9400 ext. 242
etherriault@iristel.com
Christian Aubé,
Enterprise Sales Manager
1-800-463-9400 ext. 222
caube@iristel.com
Jean Labrie,
RENIR Manager
1-800-463-9400 ext. 204
jlabrie@iristel.com
Yves Messier,
Director Business Development
1-800-463-9400
ymessier@iristel.com
Wayne Malouin,
Regional Director
1-800-463-9400 ext. 352
wmalouin@iristel.com
Sébastien Poirier Arsenault,
Regional Director
1-800-463-9400 ext. 278
sparsenault@iristel.com
Click here to download the remote software support