Support

Need help?

Assistance

Télécommunications de l’Est, a member of the Iristel family, offers a wide range of products and services. In order to give you the best customer service, we recommend contacting the appropriate department so we can provide you with the right information. Don’t hesitate to contact us with your questions!

Request for service

Contact us

Business Telephone

Toshiba system – Ericsson LG system – IP telephony – equipment – billing – service – etc.
1-800-463-9400 option 3

Iristel Customer Service
1-833-Iristel or 514-800-4747

Radio Communications

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

NOMAD Mobile Network

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

Pagers

Digital equipment – alphanumeric equipment – billing – service – coverage – etc.
1-800-463-9400 option 4

Satellite Communications

 Iridium – SPOT – messaging – modem – tracking, etc.
1-800-463-9400 option 5

Cellular

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 1

Iristel Customer Service
1-833-Iristel or 514-800-4747

Residential telephone

Equipment – billing – service – etc.
1-800-463-9400 option 1

Iristel Customer Service
1-833-Iristel ou 514-800-4747

Geolocation

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 2

Business Internet

Equipment – billing – service – coverage – etc.
1-800-463-9400 option 3

Iristel Customer Service
1-833-Iristel ou 514-800-4747

Wholesale

Iristel Customer Service
1-833-Iristel or 514-800-4747

Frequently Asked Questions

Answers to commonly asked questions

What is the territory covered by the pager network?

The territory covered by our network of pagers in Bas-Saint-Laurent and Gaspésie includes the municipalities and regions of Rimouski, Mont-Joli, Matane and all of Gaspésie. Our network also extends to the North Shore, particularly in the cities of Sept-Îles and Port-Cartier.

How do you send a message to a pager?

By telephone, by dialing the pager number, at www.tde.ca at the bottom of the page, or by the direct link.

A pager, is it two-way?

No, the equipment only allows you to receive messages.

I need to know the balance of my cellular account?

You can reach Iristel customer service at 1-833-Iristel.

I have no cell signal, could an amplifier or booster give me some?

A cellular signal booster or booster improves the quality of existing signals from your cordless phones at home, in the office, or inside a vehicle. The signal can be improved by one or two bars on your cell phone to several bars. To amplify the signals, it therefore takes a minimum signal to be present first.

Are you accepting new cellular customers?

We do not activate new customers until our own telecommunications towers are installed. We plan to set up our own network.

Is it possible to rent a SPOT (satellite messaging)?

We do not rent out satellite messaging. However we have several models available for sale. Satellite phone rental is also available.

Is it possible to rent a satellite phone for the hunting or fishing season?

Yes, satellite phone rental is available. We can also rent a fleet of radio equipment that will allow you to talk, for example, between hunters.

I would like to request a quote – call for tenders (RFP). What email can I forward my request to?

You can email us.

How to apply for a job offer?

Simply forward your CV to us via email.

 

Is it possible to speak to someone before sending my CV?

Yes, absolutely you can reach Vicky Blanchette, Director of Human Resources at 1-800-463-9400 ext# 351.

What are the career opportunities in the company?

The positions that are most often posted are those of Customer Service Advisor and Service Technician. However, we occasionally have different needs, whether in administration or in a more technical aspect. If you have technical knowledge and/or experience related to our products, please forward your CV to us.

With a radio on the NOMAD Mobile Network, is it possible to go on the internet and Facebook?

No, these functions are not supported.

Is the coverage (performance) of the NOMAD Mobile Network the same with a portable radio as with a mobile radio?

No. There is less of a coverage on a portable radio, largely due to unit power, antenna efficiency, antenna height and signal loss caused by vehicle structure when the radio is used indoors.

Is it possible to use a radio on the NOMAD Mobile Network and on a conventional analogue frequency?

Yes, but not at the same time. When the radio is operating on the NOMAD Mobile Network, it’s not able to connect to an analog frequency at the same time. The user must select, using the menus or button, the mode to be used.

Does a radio on the NOMAD Mobile Network work everywhere?

No, the radio must be in an area that is covered by the NOMAD Mobile Network.

If you cannot find an answer to your question in this Frequently Asked Questions, don’t hesitate to write to us and submit your question directly.
We’ll be happy to make improvements to this section.

Emergencies

Outside regular office hours:

1-866-665-2955

Administration

Accounts receivable (clients):

1-800-463-9400 option 7 

Accounts payable (suppliers):

1-800-463-9400 option 7 

All other questions

Media enquiries, general information etc.

1-800-463-9400 option 0

Management team

Daniel Gignac,
Chief Operating Officer
1-800-463-9400 ext. 203
dgignac@iristel.com

Samer Bishay,
President and CEO
1-416-800-9999
sbishay@iristel.com

Félix Thibeault,
Finance Director
1-800-463-9400 ext. 212
fthibeault@iristel.com

Vicky Blanchette,
Director of Human Resources
1-800-463-9400 ext. 351
vblanchette@iristel.com

Jonathan Gagné,
Director of Infrastructure Technologies
1-800-463-9400 ext. 318
jgagne@iristel.com

Vincent Hébert,
Engineering and Deployment Manager
1-800-463-9400 ext. 252
vhebert@iristel.com

Marie-Eve Thibault,
Marketing Manager
1-800-463-9400 ext. 236
mthibault@iristel.com

Stéphanie Lavoie,
Assistant Manager Sales and Infrastructure Technology
1-800-463-9400 ext. 360
slavoie@iristel.com

Eddy Therriault,
Business Telephony Equipment Manager
1-800-463-9400 ext. 242
etherriault@iristel.com

Jean Labrie,
RENIR Manager
1-800-463-9400 ext. 204
jlabrie@iristel.com

Online support

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